Service Request Ticket

Service Request Information

CONTACT	Name	Repko, Penelope	Date	Mar 05, 2007 02:00 PM
	Department	Center for Academic Innovation	Phone	88458
	Location		Email	repkop@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031287 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600 P4 2.8GHz
	Serial No.	J4JQ051	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office from P0047835, Acrobat Pro v.6.0 from P0049796, Creative Suite Premium v1.3 from P0051548, FileMaker Pro 7.0 License from P0051548, Dreamweaver v8 from P0058699, Viso Standard access via the terminal server from P0062312
	Wired NIC	00:0C:F1:E7:B2:3D

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Mar 20, 2007 04:35 PM	This was resolved by disconnecting all network drives and having the user log back in. Issue resolved. Closing ticket.	Add Attachment
Michael Orr	Mar 20, 2007 04:03 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Mar 20, 2007 04:03 PM	Heading over to check it out.	Add Attachment
Courtney Wehner	Mar 13, 2007 03:30 PM	Called and left a message on the tech phone.	Add Attachment
Courtney Wehner	Mar 13, 2007 03:29 PM	She called in and said she is there now till 5p. She is back tomorrow between 9a and 10a.	Add Attachment
Brad Dougherty	Mar 13, 2007 03:10 PM	Called and left a message requesting availability.	Add Attachment
Audrey Macken	Mar 05, 2007 02:02 PM	Also, she has access to a second monitor and would like to speak with someone about hooking it up to her computer.	Add Attachment
Audrey Macken	Mar 05, 2007 02:01 PM	After they disappear, quite a bit of time will go by and they will reappear, but it takes a long time.	Add Attachment