Service Request Ticket - # 19614

Service Request Information

CONTACT Name Hendrickson, Dorothy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2007 08:06 AM
Department Registrar’s Office Phone 88932
Location Email hendrid@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030721[Edit Inv] (opens in a new window) Bldg/Room ITC 207
Service Tag BVC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. BVC0Y41 Location Storage Was Lori Palmer

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FE:C0

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact mhoeckle@wou.edu 88925

Tracking

Entered by Date Memo
Myron Hoeckle (Student)
Email

Public
Entered by Date Memo
Myron Hoeckle (Student) Mar 07, 2007 08:46 AM 
Task reassigned to Myron Hoeckle.
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Myron Hoeckle (Student) Mar 07, 2007 08:46 AM 
called her told her it was ok to update it
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Michael Orr Mar 06, 2007 08:51 AM 
Called again since I wasn't sure she knew I'd
called the first time. Left another message.
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Michael Orr Mar 06, 2007 08:10 AM 
I guess Kevin was still making the ticket when I
called her. I left a message so hopefully the
issue is taken care of.
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Michael Orr Mar 06, 2007 08:10 AM 
Called to find out if there was some problem with
the update installation or if she was unsure if
she should let it install. Asked her to call back
with clarification. If she just needed to know if
she should let it install then the answer is yes
and we can close the tickets if she doesn't have
any problems.
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Kevin Elmore Mar 06, 2007 08:09 AM 
The machine gives the message "Install update 
Adobe Flash player: Install, Remind Me Later, 
Cancel" So, I told her to click "Remind Me Later" 
and that a tech would call and tell whether or 
not she should install it.  Good time to call is 
before noon or on Thursday.
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