Service Request Ticket - # 19620

Service Request Ticket - # 19620

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Service Request Information

CONTACT	Name	Turner, Judy	Date	Mar 06, 2007 10:25 AM
	Department		Phone	88327
	Location		Email	turnerj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030664 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	F660Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320, Macromedia Studio MX 2004 from P0052515, Pre 2000 Filemaker Pro 5.0
	Wired NIC	00:0C:F1:E9:B6:1C

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Tracking

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	May 02, 2007 11:45 PM	Not heard from her since....Unflagging	Add Attachment
Joe Crowe	Mar 16, 2007 01:22 PM	Checked connections and moved the laser printer off of the power strip.	Add Attachment
Joe Crowe	Mar 16, 2007 01:21 PM	Task reassigned to Joe Crowe.	Add Attachment
Jonathan Guillen	Mar 16, 2007 12:09 PM	User called back. She will be gone next week but will be in all this afternoon until 5.	Add Attachment
Audrey Macken	Mar 14, 2007 09:22 AM	She should be in the rest of the morning.	Add Attachment
Brad Dougherty	Mar 13, 2007 03:12 PM	I called and left a message requesting availability.	Add Attachment
Audrey Macken	Mar 12, 2007 12:25 PM	This is still an issue. The day it was fixed it shut down one more time, but she didn't call back about it. It has happened a few times since then.	Add Attachment
Michael Orr	Mar 06, 2007 05:03 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Mar 06, 2007 05:03 PM	Couldn't reproduce the problem. Did some basic house-keeping on the machine. I'm going to leave this ticket on hold in my queue for a week. If she calls in saying it's still a problem then reactivate the ticket and assign it to UCS TECH.	Add Attachment
Courtney Wehner	Mar 06, 2007 04:45 PM	I called the techs and Mike said he was heading up there now.	Add Attachment
Courtney Wehner	Mar 06, 2007 04:44 PM	She called back and said that she will be in till 6p. and back tomorrow all morning.	Add Attachment
Michael Orr	Mar 06, 2007 04:39 PM	Called, left vm for times so we can have her reproduce the problem for us.	Add Attachment
Kevin Elmore	Mar 06, 2007 10:27 AM	She's had the computer restart 3 times. The last time she was using Word, and she reports that she has banner open most of the time.	Add Attachment