Service Request Ticket

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Service Request Information

CONTACT	Name	Brown, Lori	Date	Mar 07, 2007 08:37 AM
	Department	Advancement & Foundation	Phone	88134
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030622 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, P4-2.80GHz
	Serial No.	JTC0Y41	Location	PDR
	CPU	Pentium 4-2.80Ghz
	OS	Unknown	Software	MS Office Pro from P0047320
	Wired NIC	00:0C:F1:E9:FB:DC

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	mhoeckle@wou.edu	88925

Tracking

Entered by	Date	Memo
Myron Hoeckle (Student)			Email Public
Entered by	Date	Memo
Myron Hoeckle (Student)	Mar 27, 2007 02:30 PM	all set up. she will keep an eye out for us	Add Attachment
Kevin Elmore	Mar 27, 2007 11:42 AM	Here until 12:30, but better from 2p-5p today.	Add Attachment
Myron Hoeckle (Student)	Mar 27, 2007 09:52 AM	called left a message about times...	Add Attachment
Myron Hoeckle (Student)	Mar 27, 2007 08:23 AM	called no one home.	Add Attachment
Audrey Macken	Mar 26, 2007 01:10 PM	She will be in until 3 or 4 today. She forgot about the appointment.	Add Attachment
Myron Hoeckle (Student)	Mar 26, 2007 08:44 AM	called left a vm	Add Attachment
Myron Hoeckle (Student)	Mar 26, 2007 08:19 AM	stopped by at 8 no one home.	Add Attachment
Myron Hoeckle (Student)	Mar 23, 2007 04:11 PM	Task reassigned to Myron Hoeckle.	Add Attachment
Kevin Elmore	Mar 23, 2007 08:40 AM	She called looking to see where she is in the queue. She's getting imaptient. In all day except lunch noonish-1ish	Add Attachment
Courtney Wehner	Mar 21, 2007 03:39 PM	I called and left a message with the techs.	Add Attachment
Courtney Wehner	Mar 21, 2007 03:38 PM	She called back and wanted to know when someone is coming down to help her. She said that she is in till 5p.	Add Attachment
Kevin Elmore	Mar 20, 2007 09:28 AM	She's here all day today.	Add Attachment
Brad Dougherty	Mar 13, 2007 03:15 PM	I called and left a message requesting availability.	Add Attachment
Courtney Wehner	Mar 12, 2007 05:53 PM	She will be in at 8a on Wed.	Add Attachment
Courtney Wehner	Mar 12, 2007 05:53 PM	She called back because she said that still not syncing and she cannot update anything in Outlook calendar.	Add Attachment
Myron Hoeckle (Student)	Mar 07, 2007 08:40 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Myron Hoeckle (Student)	Mar 07, 2007 08:40 AM	same as Task 19282	Add Attachment
Audrey Macken	Mar 07, 2007 08:39 AM	She has a meeting at 11, but otherwise she will be in. Her PDA stopped syncing with Outlook a few days ago. Outlook is also giving random reminders. Within about 20 minutes of starting her computer in the morning, it will give her all the reminders from the day before.	Add Attachment