Directed her to the account lookup web page so she
can set up her account.

called. did not leave a voicemail.

Called, left vm asking for times and such.

Called and left vm asking her to call us when
she's in so we can try to get this taken care of.

Whoever goes over there needs to be careful to
very nice and polite. It was just a mistake, but
she's been waiting for a month for help and if she
can't get into her computer at all that's a pretty
big problem.

****This is an email****
Last quarter I requested assistance  to desk line 
88925, but they never came to my office. I am new 
this year and the computer in my office has the 
old password. I also have some questions 
regarding the telephone and other equipment as 
well. Could you please come to my office? My 
office hours are W-F from 10 to 10:50, 334 Todd 
Hall. 

(I reopened this because there was nothing in the 
notes here saying why or how this was fixed and 
Braun is saying that is never was???)

She is usually in from 10 to 10:50 MWF. She 
doesn't have the password to get into the 
computer. She is new, so she has not accessed it 
before, and is having problems using her username 
and password on it. She also said there is a 
problem with the overhead projector in ED 116. I 
already called classroom support about that.