Service Request Ticket - # 19637

Service Request Information

CONTACT Name Kunze, Linda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2007 11:30 AM
Department Behavioral Sciences Division Phone 88344
Location Email kunzel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20030317[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Color LaserJet 2500TN printer
Serial No. CNGHB31879 Location PDR

Model C9708A Hostname
Notes 250 sheet and 500sheet input tray 2 and 3, 4ppm color/16ppm black, internal jetdirect 615n, http://psychlab.wou.edu/ Ink/Toner Refill

Wired NIC 00:01:E6:B4:76:6C

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact computerlabsrequest@wou.edu 88646

Tracking

Entered by Date Memo
Lab Attendant
Email

Public
Entered by Date Memo
Adam Wehner Mar 08, 2007 10:28 AM 
all done
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Joan Guralnick Mar 07, 2007 01:36 PM 
Task reassigned to Lab Attendant.
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Joan Guralnick Mar 07, 2007 01:35 PM 
Folks this is a C9701A cyan cartridge.  Please 
replace this cartridge.
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Michael Orr Mar 07, 2007 01:15 PM 
Forgot to mention in the ticket, but it's a HP
Color LaserJet 2500TN printer.
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Michael Orr Mar 07, 2007 01:15 PM 
Task reassigned to Joan Guralnick.
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Michael Orr Mar 07, 2007 01:15 PM 
I left a vm at 88071 and radioed for lab
attendant, but got no response. Evidently this
printer/lab is funded by the student tech fee so I
believe it's the lab attendant's responsibility to
replace the toner.

Replacing the cyan toner SHOULD fix the printer
problem. If it doesn't please place this ticket
back into the UCS TECH queue.

Thanks Joan.
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Michael Orr Mar 07, 2007 01:08 PM 
Looks like the blue (cyan) toner cartridge is
busted. Replacing this SHOULD put the printer back
into operation.
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Michael Orr Mar 07, 2007 12:49 PM 
Printer is in room TO 316. Heading over.
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Audrey Macken Mar 07, 2007 11:31 AM 
One of the yellow lights on the printer is 
flashing. They are not getting an error message.
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