Service Request Ticket - # 19638

Service Request Information

CONTACT Name Bruce, Greg   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 07, 2007 12:00 PM
Department Athletics Phone 88177
Location Email bruceg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020564[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4550, P4-2.53Ghz
Serial No. 8J3JT21 Location PDR

CPU Pentium 4-2.53GHz


OS Unknown Software

Wired NIC 00:07:E9:7E:34:A3


TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Mar 20, 2007 01:34 PM
He wasn't in the HPE group. Joe added him so he
shouldn't have this problem anymore.

I called and left him a message letting him know
that we fixed the problem.
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Brad Dougherty Mar 13, 2007 03:26 PM
Task reassigned to Brad Dougherty.
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Brad Dougherty Mar 13, 2007 03:26 PM
He's getting an access is denied error on the
hpe.vbs script. I'm going to have Joe take a look
at it when he gets back into the office.
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Kevin Elmore Mar 13, 2007 11:52 AM
Good time to call: 10a-4p everyday.
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Kevin Elmore Mar 13, 2007 11:50 AM
Windows script host error: 

Script;\\MASH.wou.edu\sysvol\.wou.edu\policies\[nu
mbers--]  Error: network access denied.   
Code:80070041 Source: WHS network.mapnetwork 
drive.


This is after logging off and logging back on.  
When the [ok] button is pressed, things work 
fine.  He just want to make sure something bigger 
isn't wrong.
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Andrew Gonzalez Mar 07, 2007 06:23 PM
Andy Rulz!
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Audrey Macken Mar 07, 2007 12:04 PM
When he is in a Word document, he is unable to 
change the margin on the top or bottom. When he 
puts the cursor over those margins, it shows that 
the margin is 1", but the ruler says 0. It will 
not let him change that.
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Audrey Macken Mar 07, 2007 12:02 PM
He is getting a message that says 'Network access 
is denied'. When he clicks 'ok' he can get in 
just fine. 
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