Service Request Ticket

Service Request Information

CONTACT	Name	Kirk, Donna	Date	Mar 08, 2007 10:33 AM
	Department	Financial Aid	Phone	88679
	Location		Email	fossumd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20030417 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4600, Pentium 4 at 3.0GHz
	Serial No.	BL0Z141	Location	PDR
	CPU	Pentium 4-3.06Ghz
	OS	Unknown	Software	MS Office 2003 Pro from P0045604 installed as Office XP PRO
	Wired NIC	00:0C:F1:8D:6F:97

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	crowej@wou.edu	88955

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Mar 15, 2007 01:22 PM	she didn't know about the cost. Will think about it and may buy it.	Add Attachment
Joe Crowe	Mar 15, 2007 01:20 PM	Task reassigned to Joe Crowe.	Add Attachment
Tricia Flaherty	Mar 15, 2007 09:55 AM	BVy the way Shondra no longer works for Financial Aid but the machine W#20030419 Still resides in AD 308D for Financial Aid	Add Attachment
Tricia Flaherty	Mar 15, 2007 09:53 AM	I have found records for Indesign on two different machines in Financial Aid but neither matched the WOU# above Adobe InDesign CD V3.0 WIN License #AD1IND3.0L PO: P0047835 install for Fiancial Aid, Ryan West W#20030422, Shondra Russell-Whyings W#20030419 If they want to move it from one of these stations to another that is fine as long as it is removed from the old station and is documented in inventory and in the installs Text file.	Add Attachment
Jonathan Guillen	Mar 15, 2007 08:47 AM	User called back inquiring about this.	Add Attachment
Joan Guralnick	Mar 08, 2007 12:27 PM	Tricia I put this in your queue so you could check for licese info. After this task is ALL complete please flag it and put it in my queue	Add Attachment
Joan Guralnick	Mar 08, 2007 12:26 PM	Task reassigned to Tricia Flaherty.	Add Attachment
Jonathan Guillen	Mar 08, 2007 10:33 AM	Like it says.	Add Attachment