Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Barry, Angie	Date	Mar 08, 2007 11:36 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20010805 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dimension 4400, Pentium 4-1.7Ghz
	Serial No.	10WGJ11	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro 2003 from P0052634, Microsoft Publisher, Schedular Plus, Optimum Settings 2, Adobe Pagemaker 6.5, Filemaker Pro 5.0, PageMaker 7.0 (P0043887), Label Matrixv7 (P0047440)
	Wired NIC	00:02:B3:AA:8D:8A

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Mar 19, 2007 11:26 AM	System delivered, good to go. Closing ticket.	Add Attachment
Brian Smith	Mar 19, 2007 11:15 AM	Task reassigned to Michael Orr.	Add Attachment
Joe Crowe	Mar 19, 2007 11:01 AM	Ready to deliver.	Add Attachment
Joe Crowe	Mar 19, 2007 11:01 AM	Task reassigned to Joe Crowe.	Add Attachment
Myron Hoeckle (Student)	Mar 19, 2007 08:18 AM	it is on joes desk but no notes....	Add Attachment
Brian Smith	Mar 16, 2007 03:25 PM	I ran ccleaner and uninstalled some software that was not needed.	Add Attachment
Courtney Wehner	Mar 16, 2007 11:07 AM	#88656 is Jill Summers #. She called in and wants to know when they are going to be getting the computer back. Thanks Brian	Add Attachment
Myron Hoeckle (Student)	Mar 16, 2007 09:02 AM	it was on the table behind me... I need new glasses or something.	Add Attachment
Myron Hoeckle (Student)	Mar 16, 2007 08:59 AM	cleaned it up some what still looking for the tech vaccum.	Add Attachment
Myron Hoeckle (Student)	Mar 14, 2007 04:20 PM	laptop set up and computer taken	Add Attachment
Myron Hoeckle (Student)	Mar 13, 2007 09:42 AM	they will have a laptop to use that has label matrix	Add Attachment
Myron Hoeckle (Student)	Mar 12, 2007 04:23 PM	software specs obtained.	Add Attachment
Courtney Wehner	Mar 12, 2007 04:21 PM	She called and said that Myron needs to call her because she knows what software she needs for this computer. I called and told Myron	Add Attachment
Audrey Macken	Mar 12, 2007 10:28 AM	It appears that everyone is having this problem now. It was only two people, but it sounds like over the weekend it decided to include everyone who uses this computer.	Add Attachment
Myron Hoeckle (Student)	Mar 09, 2007 05:10 PM	will meet the student on monday	Add Attachment
Myron Hoeckle (Student)	Mar 09, 2007 09:07 AM	Task reassigned to Myron Hoeckle.	Add Attachment
Courtney Wehner	Mar 08, 2007 02:28 PM	It is restarting itself about 6 times in one hour. It was not this bad when she first called in this morning.	Add Attachment
Jonathan Guillen	Mar 08, 2007 11:37 AM	'.. from a serious error.' It has been doing this for at least a couple of days.	Add Attachment