Service Request Ticket - # 19676

Service Request Information

CONTACT Name Ganson, Nancy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2007 09:01 AM
Department The Research Institute Phone 88808
Location Email gansonn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050319[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 406R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:18:B4

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Audrey Macken Mar 12, 2007 02:11 PM 
Everything on her desktop has been opening in 
Firefox since Brad worked on her computer. She 
sees it as an inconvenience because she can't 
just print anything. She has to go through the 
printing options and hitting 'OK'...
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Brad Dougherty Mar 09, 2007 11:00 AM 
I restarted and ran gpupdate /force.

Done.
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Brad Dougherty Mar 09, 2007 10:31 AM 
Task reassigned to Brad Dougherty.
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Kevin Elmore Mar 09, 2007 09:06 AM 
error message: 
"Local device name is already in use."  And her 
favorites have disappeared.  After 
rebooting, "Windows cannot load the locally 
stored profile.  Possible cause for this error: 
insufficient security rights."
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