Service Request Ticket - # 19679

• Jump to:
• Preferences
• Directory Lookup

Service Request Information

CONTACT	Name	Dunkin, Sally	Date	Mar 09, 2007 09:42 AM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	dunkins@wou.edu
SR INFO	Type	Admin Rights Apple OS Upgrade Arrival/Departure Notice Banner Bradford Certificate Issue Departure Equipment Duo Email Issues Equipment Move File Restore General Tasks Hardware Linux Server Loaner Equipment Login / Password Microsoft OS Upgrade Name Change Network Issues Network Share Access New Equip Setup PDR Pickup Portal Print Credit Printer Paper Printing Issue Remote Desktop Security cameras and servers Software Installation Software Issues Sophos Telecom Add/Move/Change Thin Client Toner Cartridges Virus Web Windows Server Wireless Zoom Issues	WOU #
	Priority	(1) Highest Priority (2) High Priority (3) Priority (4) Moderate Priority (5) Low Priority (6) No Response Necessary	Equipment Type	Computer Laptop Monitor Other PDA Peripherals/Input Device Printer Scanner
	Status	(1) Pending (1.5) In Progress (2) Scheduled (2.5) Needs Scheduling (3) Order in Process (4) On Hold (5) Completed (6) Ready to Deliver (7) Waiting for Contact	Flagged
	Description	characters left
Computer	Edit WOU #	20050783 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	B5Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700 upgraded to MS Office Pro Plus 2007 from P0074497, Contribute V3.0 Mac/Win from P0058699 oracle, bi query
	Wired NIC	00:12:3F:95:42:2D
TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician	Abigail Ratliff Allie Clark Allison Lopez Martinez Andrew Zhen Arin Porter Benjamin Pierce Bill Kernan Christopher Lopez Dave McEvilly David Kunz Deborah Rezell Dyllan Coons Freya Raybold Gabriel Williams Hannah Warner Ian Cooper Jamie Tennant Jesse Ochoa Joanie Kinnaman John Rushing Jordan Reisig Kolis Crier Kyla Aitaro Lab Attendant Lexy Ramos Lily Polkowski Logan Montgomery Michael Ellis Michael Volkmann Mike Soukup Nathan Sauer Network Support New Equip. Setup Nick Miller Palwinder Sangha Pamela Farr Paul Lambert Print Credits Rowan Vasen Ryan McGlinchey Samantha Brubaker Self Resolved Shandelle Plasker Shea Hawes Systems Support Tony Manso UCS SRD UCS Tech Web Maintenance Web Programming Wendell North Zoom	Contact	crowej@wou.edu	88955

Tracking

Entered by	Date	Memo
Joe Crowe			Email Public
Entered by	Date	Memo
Joe Crowe	Mar 09, 2007 12:44 PM	the reboot worked.	Add Attachment
Joe Crowe	Mar 09, 2007 12:41 PM	Task reassigned to Joe Crowe.	Add Attachment
Kevin Elmore	Mar 09, 2007 09:43 AM	Advised her to reboot.	Add Attachment

User: - Logout

My IP: 216.73.216.54