Service Request Ticket - # 19685

Service Request Information

CONTACT Name Barry, Angie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2007 03:15 PM
Department Campus Public Safety Phone 88481
Location Email barrya@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20020398[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 8200, 15 inch Super XGA+
Serial No. 8W40521 Location PDR

CPU Pentium 4-1.7GHz


OS Unknown Software Office XP Pro from P0040594, MS Office Pro 2003 from P0052634

Wired NIC 00:08:74:E3:EC:01

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Mar 12, 2007 02:55 PM 
Removed all network mapping via Tools>Disconnect
Network Drive. Select all drives and click OK.
Then logout and in. All is well. Closing the ticket.
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Joan Guralnick Mar 12, 2007 01:28 PM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Audrey Macken Mar 12, 2007 01:25 PM 
She just got back from lunch and said that she is 
still getting this message when she logs in.
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Joan Guralnick Mar 12, 2007 10:16 AM 
Called and left her a message to relogin
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Joan Guralnick Mar 12, 2007 10:15 AM 
Task reassigned to Joan Guralnick.
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Brad Dougherty Mar 12, 2007 10:14 AM 
Left a message requesting availability.
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Jonathan Guillen Mar 09, 2007 03:15 PM 
User can log in fine, but the message appears 
after every restart.
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