Service Request Ticket - # 19699

Service Request Information

CONTACT Name Kraft, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2007 09:22 AM
Department Phone 88783
Location Email kraftb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060226[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 72L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:83

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Mar 12, 2007 10:08 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Mar 12, 2007 10:08 AM 
I had her log out and back in and she was able to
get into her H drive again.

Closing the task.
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Audrey Macken Mar 12, 2007 09:23 AM 
She can't access the network, but can access 
email. She got an error message when she started 
her computer, but doesn't know what it said.
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