Service Request Ticket - # 19713

Service Request Information

CONTACT Name Jensen, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2007 12:32 PM
Department Library & Media Services Phone 88240
Location Email jenseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020692[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3C55X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Dream Weaver MX, Adobe Acrobat 6.0

Wired NIC 00:07:E9:77:B6:EB

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact ichinoea@wou.edu 88238

Tracking

Entered by Date Memo
Alex Ichinoe
Email

Public
Entered by Date Memo
Alex Ichinoe Mar 12, 2007 02:55 PM 
Removed all network mapping via Tools>Disconnect
Network Drive. Select all drives and click OK.
Then logout and in. All is well. Closing the ticket.
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Audrey Macken Mar 12, 2007 12:41 PM 
He just rebooted his computer and got a message 
saying 'Local device name is already in use'.
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Audrey Macken Mar 12, 2007 12:34 PM 
Task reassigned to Alex "FiveOh" Ichinoe.
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Audrey Macken Mar 12, 2007 12:33 PM 
He has no error message, the drive just doesn't 
show up. He has two critical documents that he 
needs as soon as possible on it.
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