Service Request Ticket - # 19728

Service Request Information

CONTACT Name Carey, W. Jay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 12, 2007 04:38 PM
Department Campus Public Safety Phone 88822
Location Email careywj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060247[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 84L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A8:B4:6E

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Mar 13, 2007 11:00 AM 
Just needed the Java connector installed.
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Brad Dougherty Mar 13, 2007 10:25 AM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Mar 13, 2007 10:25 AM 
headed there
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Michael Orr Mar 13, 2007 09:27 AM 
I've raised the priority due to user emphasis on
importance of the palm to his routine.
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Michael Orr Mar 13, 2007 09:26 AM 
Took a look at it when I was over there delivering
the floppy drive.

I updated the palm with the PALM software update.
His PC has the necessary Windows updates installed
already.

Update seemed to install just fine, but his
calendar is still not synching with the
communications express calendar. He said that he
hasn't had a problem with this in the past.

I wasn't sure what to do beyond installing the
updates. I know Joe and a couple of techs were
talking about this issue before daylight savings
time. Anyone know of a fix?
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Courtney Wehner Mar 12, 2007 04:39 PM 
Nancy called this in for him.
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