Service Request Ticket - # 19733

Service Request Information

CONTACT Name Jensen, Gary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2007 08:37 AM
Department Library & Media Services Phone 88240
Location Email jenseng@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20020692[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3C55X21 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software Microsoft XP Pro from old cpus P0032877, Dream Weaver MX, Adobe Acrobat 6.0

Wired NIC 00:07:E9:77:B6:EB


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public

Entered by Date Memo
Skyler Gregory Mar 13, 2007 11:36 AM
Problem is fixed thanks to Alex.
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Alex Ichinoe Mar 13, 2007 09:18 AM
Double double checked by leaving him another voice
mail informing that he can just log out and log
back in.
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Michael Orr Mar 13, 2007 08:58 AM
Called and left a message with Norah that if he
relogged the problem should be solved. If not that
he should call us back again.
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Kevin Elmore Mar 13, 2007 08:38 AM
He said that Alex had come and fixed things 
yesterday, but that the problem has returned.
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