Service Request Ticket - # 19739

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2007 12:26 PM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20051217[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. SG633197ED Location PDR

Model C8164A Hostname
Notes duplexing, extra paper tray, name is Ink/Toner Refill HP 31A or HP 31X

Wired NIC 00:11:0A:EB:3A:A2


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public

Entered by Date Memo
Skyler Gregory Mar 13, 2007 04:04 PM
Task reassigned to Skyler Gregory.
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Skyler Gregory Mar 13, 2007 04:04 PM
Problem was resolved but may need a part replacement.
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Courtney Wehner Mar 13, 2007 03:05 PM
She called back and said that this morning when 
she got here, all three of the color printers 
were jammed with the same paper jam. She was able 
to fix all three until later in the day when the 
one got jammed again. She wanted you to know that 
this is an ongoing problem.
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Courtney Wehner Mar 13, 2007 02:05 PM
It has since had paper jams and the metal arm is 
jammed as well.
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Joe Crowe Mar 13, 2007 01:34 PM
Task reassigned to Joe Crowe.
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Joe Crowe Mar 13, 2007 01:33 PM
done
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Courtney Carlson Mar 13, 2007 12:40 PM
Metal arm connected to printer cartidge gets off 
track or disonnected. She says this has been a 
recurring problem.

First color printer on the first floor reference 
area.

Worker called, Laura.
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