Service Request Ticket - # 19742

Service Request Information

CONTACT Name McFadden, Susan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2007 12:56 PM
Department Creative Arts/Theater-Dance Phone 88827
Location Email mcfadds@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20031193[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Power MAC G5 1.6GHz
Serial No. G84224PSNV9 Location PDR

CPU G5 1.6GHz


OS Unknown Software

Wired NIC 00:0A:95:C1:29:16


TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Joe Crowe Mar 14, 2007 02:23 PM
Task reassigned to Joe Crowe.
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Joe Crowe Mar 14, 2007 02:23 PM
****This is an email****
Hi Susan,

The steps that are using to address an email will
not work.  To accomplish what you want, please use
the following steps:

1:  Login
2.  click "compose" on the mail tab, this opens a
new blank message
3.  click "to" in the message, this opens the
address book
4. type the name of the group in the "search for" box
5  Check the appropriate box (to, cc or bcc)
6  Click the "add recipients" box

Your message is now address and can be sent.


thanks,
Joe Crowe 
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Christian Mendez Mar 14, 2007 01:11 PM
Called and still needs someone to check her 
Firefox for her workgroup situation. She will 
step out of the office at 2:00pm, but will leave 
her station running if someone can look at it.
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Courtney Carlson Mar 13, 2007 01:27 PM
Correction to last memo
** Unit # 2003
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Courtney Carlson Mar 13, 2007 01:26 PM
She has been able to send group email in past- 
for this group. But not since she recently 
updated the group list.

Until 2003.
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Courtney Carlson Mar 13, 2007 01:03 PM
Using sunjava she wants to send a group email. 
She selects the action, and the compose box comes 
up without the group names in the "To:" field.
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