Service Request Ticket - # 19745

Service Request Information

CONTACT Name Ciscell, Galen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2007 01:33 PM
Department University Housing Phone 88304
Location Email ciscellg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030506[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. G2RGQ41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro 2003 from P0047054

Wired NIC 00:0C:F1:E0:43:89

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Michael Orr Mar 13, 2007 04:06 PM 
Task reassigned to Joe Crowe.
 Add Attachment
Michael Orr Mar 13, 2007 04:06 PM 
Assigning to Joe to take care of this on the
script side.
 Add Attachment
Michael Orr Mar 13, 2007 04:04 PM 
Task reassigned to Michael Orr.
 Add Attachment
Michael Orr Mar 13, 2007 04:04 PM 
Task reassigned to Brian Witt.
 Add Attachment
Michael Orr Mar 13, 2007 04:04 PM 
Task reassigned to Michael Orr.
 Add Attachment
Michael Orr Mar 13, 2007 04:04 PM 
Upper Landers Lounge Office. I went and took a
look at it. It looks like his I drive is trying to
map twice. I wasn't sure how to manually remove
the second drive mapping so I came back to talk to
Joe.
 Add Attachment
Courtney Carlson Mar 13, 2007 01:35 PM 
****This is an email****
Please open a call for Galen Ciscell.  Whenever 
he logs into his windows machine, he gets the 
error shown in the attached picture.
 
His drives still work, but it's a pain.  Thanks,
 
Michael Ellis
Housing and Dining IT
Western Oregon University
(503) 751-4018

****end of email****

Screen shot showed this:
Script:
\\mash.wou.edu\SysVol\mash.wou.edu\Policies\{A4AD6
202-B42A-4820-9C39-7C76AC2BA468}
\User\Scripts\Logon\residences.vbs
Line: 12
Char: 1
Error Network access is denied

Code: 80070041
Source: WSHNetwork.MapNetworkDrive
 Add Attachment