Service Request Ticket - # 19753

Service Request Information

CONTACT Name Ross, Mike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 13, 2007 03:58 PM
Department University Computing Solutions Phone 88046
Location Email rossm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Printer Edit WOU # 20060562[Edit Inv] (opens in a new window) Bldg/Room WUC Bookstore
Service Tag 4D5WF91 Description Dell Photo All-In-One Printer 926 #9263YR
Serial No. 4D5WF91 Location Kristi Dopp, to replace 'Bookman'

Model 9263YR Hostname
Notes hooked to wireless print server W#20060588 MAC: 00-20-00-4B-BE-72 Ink/Toner Refill

Wired NIC 00:20:00:4B:BE:72


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public

Entered by Date Memo
Michael Orr Apr 18, 2007 03:07 PM
This ticket is being superseded by ticket 20347.
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Michael Orr Apr 17, 2007 04:47 PM
Wireless print server couldn't get on the network.
I need to talk to Paul about this tomorrow.
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Michael Orr Apr 17, 2007 04:19 PM
Got the wireless print server. Should be all set
to go. Setting up machine.
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Michael Orr Apr 09, 2007 05:29 PM
Once we get the part I'll reopen this ticket and
either assign it to another tech or go do the
install myself.
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Michael Orr Apr 09, 2007 05:28 PM
****This is an email****

Mike:
I have the go ahead to order the necessary part,
but I haven't gotten it
ordered yet.  Hopefully, tomorrow (or so!).

Thanks.

Mike
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Michael Orr Apr 09, 2007 03:53 PM
Below email was sent to Mike Ross. We're waiting
on the bookstore notifying us if they're going to
be purchasing the print server device for the
printer or not.
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Michael Orr Apr 09, 2007 03:53 PM
****This is an email****

Mike,

I'm emailing you to find out if you happen to know
if any order was planned for a network device for
the Dell 926 we installed for the Book Store. Do
you know if they were going to order the part or
if it's still being considered? Is there anything
else the book store needs us to do as far as
printer setup goes while they consider purchasing
the network device?

Thanks for your help,

Mike Orr
UCS Tech
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Michael Orr Mar 20, 2007 03:30 PM
Took it over there. It's set up on her machine and
set as the default printer. Should work fine until
we get the new printesrver.
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Mike Ross Mar 20, 2007 10:05 AM
Can you put the printer back onto Debby's 
computer until the device gets here?  The driver 
CD is with either Debby or Gloria.
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Michael Orr Mar 19, 2007 10:08 AM
Joe has put an item on order that is specifically
designed to work with the Dell Printer. It is a
Dell device. This is on hold until that gets here.
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Michael Orr Mar 15, 2007 05:00 PM
Evidently the Hawking Tech print server is
completely incompatible with dell all in one
printers. Joe is going to talk to Tricia about our
options.
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Michael Orr Mar 15, 2007 04:09 PM
Not working. Going to have to get ahold of hawking
tech support and see if we can get it working with
their help.
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Michael Orr Mar 15, 2007 04:08 PM
Brought back the Hawking Tech "JetDirect" device
to see if we can get it to work with another
known-good network printer.
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Michael Orr Mar 15, 2007 09:51 AM
Tried to set it up, didn't work properly. The
install went just fine but when printjobs are sent
they never print even though the system seems to
believe they've been sent fine.

Worked on it a bit with Joe yesterday. We
eventually installed the printer locally on one
machine so they have it for the time being, but
they said they really don't like having it in that
location and want it networked asap.

Joe's not in yet this morning and I'm not sure
what to do as the next step of troubleshooting so
I'll ask him about it when I'm in this afternoon.
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Joe Crowe Mar 14, 2007 01:59 PM
Task reassigned to Michael Orr.
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Tricia Flaherty Mar 13, 2007 03:59 PM
printer and USB print server are hooked up on 
inventory bench in ITC008 with invoice hooked to 
hawking print server W#20051112[Edit Inv] with NIC Address  
00-0E-3B-01-BE-F0
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