Service Request Ticket - # 19799

Service Request Information

CONTACT Name Hansen, Joe   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2007 09:32 AM
Department The Research Institute Phone 88820
Location Email hansenjb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050321[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
Serial No. 106R981 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from TRI Site License

Wired NIC 00:12:3F:97:17:21

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Mar 15, 2007 10:08 AM 
Task reassigned to Michael Orr.
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Michael Orr Mar 15, 2007 10:07 AM 
Disconnected his network drives and had him relog.
Problem was resolved.
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Michael Orr Mar 15, 2007 10:03 AM 
He has rebooted his machine and still does not
have access to his I drive.
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Jonathan Guillen Mar 15, 2007 09:34 AM 
He has been using it in the past to access 
the /common directory.
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