Service Request Ticket - # 19800

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2007 09:48 AM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20051217[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description HP Business Inkjet 2800dtn Printer #C8164A#A2L
Serial No. SG633197ED Location PDR

Model C8164A Hostname
Notes duplexing, extra paper tray, name is Ink/Toner Refill HP 31A or HP 31X

Wired NIC 00:11:0A:EB:3A:A2

TECHS Submitted by Michael Orr Contact morr@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Mar 19, 2007 01:37 PM 
I brought back the printer and hooked it back up.
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Joe Crowe Mar 19, 2007 12:48 PM 
Task reassigned to Skyler Gregory.
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Joe Crowe Mar 17, 2007 12:15 AM 
NTF.  I had skyler bring the printer back.  I
printed over a dozen different test pages.  All
were fine.
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Michael Orr Mar 15, 2007 09:52 AM 
Forgot to say that I have several printouts that
Cathy had made which show the ripping and tearing.
They are located on my desk under my monitors.
There are about 6 sheets showing this folding.
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Michael Orr Mar 15, 2007 09:49 AM 
Task reassigned to Joe Crowe.
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Michael Orr Mar 15, 2007 09:49 AM 
Kathy told me about this when I went over this
morning on an unrelated ticket. I took a look at
the printer and it is folding/ripping every piece
of paper that goes through. It looks like the
paper feed mechanism is doing this right at the
very begining of the feed when it first pulls the
paper.

Assigning to Joe so he can take the printer out of
the print queue for repairs.
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