Service Request Ticket - # 19803

Service Request Information

CONTACT Name Summers, Jill   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2007 10:21 AM
Department Bookstore Phone 88300
Location Email summersj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20040379[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Latitude D505, Pentium M, 1.60GHz, 15.0 XGA
Serial No. D074Q51 Location PDR

CPU Pentium M-1.7 GHz


OS Unknown Software MS Office Pro from P0049423, Label Matrixv7 from P0049982

Wired NIC 00:0F:1F:BD:C8:55


Wireless NIC 00:0B:7D:07:93:21

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public
Entered by Date Memo
Joe Crowe Mar 19, 2007 11:26 AM 
Task reassigned to Joe Crowe.
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Myron Hoeckle (Student) Mar 19, 2007 09:04 AM 
printers installed.
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Courtney Carlson Mar 15, 2007 01:36 PM 
called again needs someone within 15 minutes, or 
wants someone
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Courtney Carlson Mar 15, 2007 01:33 PM 
needs lap top connected for a printer to be able 
to print the student id cards and yesterday myron 
took the other cpu away so needs someone very 
soon already had to turn away two students away 
for not being able to recieve student id cards.
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Joe Crowe Mar 15, 2007 12:11 PM 
Task reassigned to Myron Hoeckle.
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Joe Crowe Mar 15, 2007 12:10 PM 
We are not setting up special apps whilst their
main machine is being worked on...
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Jonathan Guillen Mar 15, 2007 10:22 AM 
The information desk staff is using the laptop 
while their PC is being serviced. The Laptop is 
located at the desk with the telephone extension 
88261.
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