Service Request Ticket - # 19819

Service Request Information

CONTACT Name Rosselli, Hilda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2007 11:42 AM
Department College of Education Phone 88371
Location Email rossellih@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040754[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. sqp5120p2pnz Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830

Wired NIC 00:11:24:6F:EF:88

TECHS Submitted by Courtney Wehner Contact cwehner05@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Christian Mendez Mar 20, 2007 06:08 PM 
Her Mac still shuts down in the middle of usage. 
Needs someone to come look into it again.
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Brian Smith Mar 16, 2007 01:08 PM 
I was not really able to find a problem with 
this. I checked fans and connections.  I also did 
some software updates. Hopefully this will work 
better for her.
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Brian Smith Mar 16, 2007 12:42 PM 
Task reassigned to Brian Smith.
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Courtney Wehner Mar 16, 2007 11:43 AM 
She will be in and out, but office will be 
unlocked.
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Courtney Wehner Mar 16, 2007 11:43 AM 
She said that this has happened twice this 
morning. She can get it to turn back on when she 
pushes the power button. It was shut back down 
after 10 minutes of the time before.
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