Service Request Ticket - # 19882

Service Request Information

CONTACT Name Rosselli, Hilda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2007 08:08 AM
Department College of Education Phone 88371
Location Email rossellih@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20040754[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description iMac G5 20in 1.8GHz SuperDrive # Z096
Serial No. sqp5120p2pnz Location PDR

CPU G5 1.8GHz


OS Unknown Software MS Office Pro 2004 from P0051830

Wired NIC 00:11:24:6F:EF:88

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Mar 23, 2007 11:53 AM 
this is completed we swapped the hard drive out 
with another computer.
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Brian Smith Mar 23, 2007 11:04 AM 
Task reassigned to Brian Smith.
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Courtney Wehner Mar 23, 2007 10:22 AM 
She called back and said that this is happening 
again. She said that she needs help with this 
ASAP.
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Myron Hoeckle (Student) Mar 21, 2007 09:12 AM 
rebound the machine to AD this seem to resolve the
issue.
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Myron Hoeckle (Student) Mar 21, 2007 08:46 AM 
machine will not connect to the network, but it
has an IP, get the internet and I can connect to
cougar to map drives....
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Myron Hoeckle (Student) Mar 21, 2007 08:46 AM 
brought it back, and set up her laptop to print.
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Myron Hoeckle (Student) Mar 21, 2007 08:15 AM 
Task reassigned to Myron Hoeckle.
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Audrey Macken Mar 21, 2007 08:10 AM 
The computer will not log her in. She had some 
problems yesterday with the computer 
automatically shutting down. She needs access to 
her computer for some meetings today.
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