Service Request Ticket

Service Request Information

CONTACT	Name	Sprague, Alice	Date	Mar 21, 2007 08:11 AM
	Department		Phone	88139
	Location		Email	spraguea@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040687 (opens in a new window)	Bldg/Room	SSC
	Service Tag	24T8Z61	Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	24t8z61	Location	Martha Guitterez (Temporary Machine)
	CPU	Pentium 4-3.2GHz
	OS		Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BB:10:AC

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Mar 21, 2007 11:44 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Mar 21, 2007 11:43 AM	Called and left vm saying that Sophos has been getting the file on its own. Checked this on jan Calrson's system. Closing ticket.	Add Attachment
Audrey Macken	Mar 21, 2007 11:39 AM	She is available now until noon, then from 1 to 2. She has no knowledge of deleting the file and suspects that Sophos did it.	Add Attachment
Michael Orr	Mar 21, 2007 11:24 AM	Called and left vm asking if she deleted the file or if sophos told her it had been removed. Also asked her to let us know when she'd be in the office.	Add Attachment
Audrey Macken	Mar 21, 2007 08:13 AM	c:documents and settings/sprague/local/temporary internet files.....postcard[1.exe] is the file. It has been deleted. She would like someone to come over and take a look.	Add Attachment