Service Request Ticket - # 19892

Service Request Information

CONTACT Name Deets, Amber   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2007 10:58 AM
Department Graduate Studies Phone 88492
Location Email deetsa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20010685[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4400, Pentium 4-1.6Ghz
Serial No. 1FZWC11 Location PDR

CPU Pentium 4-1.6GHz


OS Unknown Software Office XP Pro from P0036717

Wired NIC 00:02:B3:88:8C:C1

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 09, 2007 05:38 PM 
I installed Dreamweaver and PDF Creator. They
haven't bought Adobe yet so I didn't install it.
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Brad Dougherty Apr 09, 2007 03:27 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Apr 09, 2007 02:15 PM 
She's going to call the helpdesk around 4 today to
let us know she's ready to have this installed.
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Brad Dougherty Apr 09, 2007 11:59 AM 
Task reassigned to Brad Dougherty.
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Tricia Flaherty Apr 05, 2007 03:26 PM 
her is T: drive and PO info:
P0049292 OETC 3 QTY
PRO966 WCPC - was Maria Rubio W#20030748[Edit Inv] move to 
Amber Deets W#20010685[Edit Inv] 4/2007, was Scott Morgan
(W#20010386) now it is Cindy Sprenger
(w#20030762) , Linda Root W#20030748[Edit Inv]
T:\Macromedia\Dreamweaver\Dreamweaver MX 2004
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Tricia Flaherty Apr 05, 2007 03:23 PM 
Please install Dreamweaver MX 2004 for Amber 
Deets and linda Root is WCPI ITC111/101 area 
Linda doesn't seem to have hers installed so she 
can get to it and Amber will get a license 
formerly assigned to Maria Rubio.  They will 
process an order for Acrobat at a later time
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Tricia Flaherty Mar 23, 2007 10:54 AM 
I sent Amber an email with pricing info and will 
now mark on hold in case a purchase is intiated 
quickly
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Tricia Flaherty Mar 21, 2007 03:48 PM 
This machine in WCP does not have this software 
purchased for it. Maybe she is assuming it should 
since W#20010386[Edit Inv] for Cindy Sprenger has 
Dreamweaver MX 2004 and Adobe Acrobat Pro 7 on 
it.  I will call Linda Root or Amber Deets 
tomorrow morning and inform them of the cost for 
having these items installed
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Michael Orr Mar 21, 2007 03:21 PM 
Task reassigned to Tricia Flaherty.
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Michael Orr Mar 21, 2007 03:21 PM 
Tricia, is there software that she already has a
license for that we should be installing? Or does
she need to order something?
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Audrey Macken Mar 21, 2007 10:59 AM 
She would like to have Dreamweaver installed on 
her computer, and she also can't save anything as 
a pdf. No error messages with the pdf issue. She 
said there is no hurry.
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