Service Request Ticket - # 19894

Service Request Information

CONTACT Name Kneece, Kelly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2007 11:46 AM
Department Phone 88587
Location Email kneecek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20020755[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description 1702FP, 17 inch flat panel display
Serial No. MX-08152-47605-26I-ABC1 Location PDR
TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Mar 26, 2007 02:39 PM 
User hasn't called us yet so I'm going to go ahead
and close this ticket.
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Michael Orr Mar 21, 2007 12:41 PM 
Task reassigned to Michael Orr.
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Michael Orr Mar 21, 2007 12:41 PM 
Computer was up and running when I got there. I
logged in and tried to open adaware. System
crashed. Rebooted, ran svchost fixes, ran adaware,
ran windows updates. Everything ran fine and
machine did not crash again for the 40 minutes I
was over there. System did not seem to be running hot.

I'm going to put this ticket On Hold and assign it
to myself. If the user calls back in please assign
to UCS Tech and set to Pending.
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Audrey Macken Mar 21, 2007 11:48 AM 
The computer would not log anyone on, then it 
crashed and didn't have any icons on the desktop 
when they started it up again. Then, when they 
restarted it again, the internet would do things 
like not go to any web pages.
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