Service Request Ticket - # 19900

Service Request Ticket - # 19900

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Service Request Information

CONTACT	Name	Huston, Shaun	Date	Mar 21, 2007 03:50 PM
	Department	Social Science	Phone	88296
	Location		Email	hustons@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040554 (opens in a new window)	Bldg/Room	ITC Fee Payment
	Service Tag		Description	iMac G5 20 in 1.8GHz Superdrive #Z095
	Serial No.	W850303RPNZ	Location	ITC Fee Payment
	CPU	G5 1.8GHz
	OS		Software	MS Office 2004 Pro from P0050866, Final Cut Express HD v3.5 from P0060467
	Wired NIC	00:11:24:70:1C:52

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	lambertp@wou.edu	88003

Tracking

Entered by	Date	Memo
Paul Lambert			Email Public
Entered by	Date	Memo
Paul Lambert	Mar 28, 2007 03:33 PM	I can see all of his files from the web, even the ones in archives	Add Attachment
Jonathan Guillen	Mar 23, 2007 12:59 PM	User called back. HTML documents located in his archive subdirectory are still unavailble online. He can edit them, but he gets the forbidden message when trying to view them with web browser through the internet.	Add Attachment
Michael Orr	Mar 21, 2007 04:15 PM	Task reassigned to Paul Lambert.	Add Attachment
Michael Orr	Mar 21, 2007 04:13 PM	He's backed up his files and was able to paste those backups into the public_html folder and now his page is live again. He said that a few weeks ago he had this problem and it was related to his permissions not being changed when he switched to a Mac. Paul evidently fixed this for him that time. His main concern is that this isn't going to be a reoccurring issue. For now he's up and running, but he doesn't want to have to deal with this every couple of weeks.	Add Attachment
Courtney Wehner	Mar 21, 2007 03:55 PM	He copied the files that he was missing and pasted them into his H: but he wants to make that this is not going to happen again and would still like someone to take a look to make sure he still has all his permissions.	Add Attachment
Courtney Wehner	Mar 21, 2007 03:51 PM	He will be in his office till 5p and would like help with this ASAP.	Add Attachment
Courtney Wehner	Mar 21, 2007 03:50 PM	"Forbidden your client is not allwoed to access the requested." His blogs show up empty when he tries to log into them.	Add Attachment