Service Request Ticket - # 19903

Service Request Information

CONTACT Name Walters, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2007 08:36 AM
Department Phone 88415
Location Email waltersn@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050772[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. BPW5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:42:E7

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact sgregor@wou.edu 88925

Tracking

Entered by Date Memo
Skyler Gregory
Email

Public
Entered by Date Memo
Skyler Gregory Mar 23, 2007 04:35 PM 
It was the new client. Added '@mash' to his
username and he logged in just fine.
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Joe Crowe Mar 23, 2007 04:25 PM 
Task reassigned to Skyler Gregory.
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Joe Crowe Mar 22, 2007 12:43 PM 
Probably just the new remote desktop client
throwing him for a loop.
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Michael Orr Mar 22, 2007 08:47 AM 
Task reassigned to Network Admin.
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Jonathan Guillen Mar 22, 2007 08:38 AM 
He last changed his password back in Januarary. 
This only started happening three weeks ago. He 
has never called in about this until now because 
he has never exceeded 5 attemps until now, and is 
subsequently locked out. He says that when he 
logs into TS5 it takes 2-4 attempts, all followed 
by password incorrect messages.
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