Service Request Ticket - # 19905

Service Request Information

CONTACT Name Sedgwick, Rick   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2007 09:56 AM
Department Student Engagement Phone 14098
Location Email sedgwicr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030810[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:59:6D

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Mar 29, 2007 09:46 AM 
Task reassigned to Michael Orr.
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Michael Orr Mar 29, 2007 09:46 AM 
Logged in as ADMIN with no problem. Made a new
student user login for him in the software so they
won't be at the mercy of the student workers
anymore. (Note that that's not a computer generic
login but a software login).

Issue resolved.
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Michael Orr Mar 29, 2007 09:15 AM 
Looked at the manual. I don't see any instructions
on changing user passwords let alone the
administrator password. I'll try ADMIN/admin and
see if it works.
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Tricia Flaherty Mar 22, 2007 11:31 AM 
opps forgot to say the WORD document is the manual
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Tricia Flaherty Mar 22, 2007 11:30 AM 
I have a little bit of info I can add to this 
task.  First here is were you can find a word 
document for IM Track:
T:\IM Track\IMTrack\program files\Recreational 
Solutions\IMTrack\IMTrackManual v6.doc  also the 
deault user id and password that came intially 
with this program was ID: ADMIN password: admin
They could have changed this so if it doesn't 
work I'm not sure what else will short of 
contacting RecSoultions the maker of IMTrack 
software
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Jonathan Guillen Mar 22, 2007 09:58 AM 
This is an application that campus rec uses for 
scheduling. Their student worker that used the 
application is the only one who knew the account 
password, and he has quit without informing 
anyone of it, so it needs to be reset.
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