Service Request Ticket - # 19913

Service Request Information

CONTACT Name Hennessy, Larin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 22, 2007 12:04 PM
Department Phone 88964
Location Email hennessl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Joan Guralnick Contact guralnij@wou.edu 88646
Primary Technician Contact wittb@wou.edu 89201

Tracking

Entered by Date Memo
Brian Witt
Email

Public

Entered by Date Memo
Brian Witt Apr 16, 2007 11:42 AM
Took the boxes back to NS 217 and set them up.
Everything is working fine. Closing task.
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Brian Witt Apr 16, 2007 10:22 AM
Machines are all reimaged and ready to go back.
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Brian Witt Apr 16, 2007 10:05 AM
Machines are all reimaged and ready to go back.
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Brian Witt Apr 13, 2007 06:25 PM
Created a new image for the machines that need
Office XP. Working on getting the image on those
machines.
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Brian Witt Apr 13, 2007 04:53 PM
Put new images on all of the machines in the lab.
 Working on putting the correct version of office
on them.
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Brian Smith Apr 13, 2007 04:43 PM
Task reassigned to Brian Witt.
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Joe Crowe Apr 13, 2007 01:10 PM
Task reassigned to Brian Smith.
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Joe Crowe Apr 02, 2007 11:57 AM
The versions of Mathmatica were updated to 5.1.1
on thursday.  Ccleaner was also run.  SAV check.
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Audrey Macken Apr 02, 2007 08:47 AM
He stopped in today to check on this. He would 
like to be contacted before anyone does any work 
on this.
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Tricia Flaherty Mar 23, 2007 12:06 PM
Task reassigned to Joe Crowe.
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Tricia Flaherty Mar 23, 2007 12:06 PM
okay he had software concerns on different 
versions of Office and Mathematica.  He also had 
mentioned Students not having access to print to 
printer in the Room but did not seem to concerned 
if that was changed.  Joan had let him know that 
we do not have a site license for Office and it 
appears that since the machines are different 
eras and models that the office licensing maybe 
different per station
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Joan Guralnick Mar 22, 2007 02:46 PM
I assigned this to Tricia. she heard the 
conversation and said to assign it to her and 
she would check out the software and then pass 
it on to Joe.  
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Joan Guralnick Mar 22, 2007 02:45 PM
Task reassigned to Tricia Flaherty.
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Skyler Gregory Mar 22, 2007 02:11 PM
Task reassigned to Joe Crowe.
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Skyler Gregory Mar 22, 2007 02:11 PM
I'm assigning this to Joe because he will need to
decide what will be done to these PCs
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Joan Guralnick Mar 22, 2007 12:10 PM
If you have questions you can email Larin at the 
email above.  He isn't in his office very much 
and "doesn't know how to answer his office 
phone".
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Joan Guralnick Mar 22, 2007 12:08 PM
20020315[Edit Inv],20020341,20020342[Edit Inv],20030782
If possible they would like all of the machines 
to have the same versions of all the software. 

They would like this done by friday of spring 
break so they can prepare for spring term.
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