Service Request Ticket

Service Request Information

CONTACT	Name	Schalock, Mark D.	Date	Mar 23, 2007 10:29 AM
	Department	The Research Institute	Phone	88777
	Location		Email	schalom@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20041039 (opens in a new window)	Bldg/Room	OFF Remote User
	Service Tag		Description	Dell Computer - 4600- TRI Purchased- TRI# 87321020
	Serial No.		Location	Robin Barbier
	CPU	Unknown
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0073053 11-2009, QSR Nvivo8 from VISA2009001082
	Wired NIC	00:11:11:1F:F8:9A

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	Mar 27, 2007 10:19 AM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Mar 27, 2007 10:19 AM	Went over and got it taken care of. Old profile was corrupted. After much troubleshooting just created a new profile and coppied over the old data files. Set up outlook. Good to go.	Add Attachment
Kevin Elmore	Mar 27, 2007 09:18 AM	He was able to resotre all settings except the email, but has some question about 3 folders which contain different desktops from different points in time and he's not sure which folder is the one that starts up.	Add Attachment
Kevin Elmore	Mar 27, 2007 09:15 AM	Should be in most of the day today.	Add Attachment
Brad Dougherty	Mar 26, 2007 08:34 AM	I left a message requesting availability.	Add Attachment
Courtney Wehner	Mar 23, 2007 10:31 AM	When he logged on this morning he got an error saying that all his settings were missing. He was able to recreate all his settings on his desktop except for the ones in Microsoft Outlook. He will be in all day except from 11-11:30.	Add Attachment