Service Request Ticket - # 19966

Service Request Information

CONTACT Name Harding, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2007 11:01 AM
Department VP Academic Affairs/Provost Phone 88807
Location Email hardinj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060234[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. F1L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Adobe CS3 Design Standard WIN from P0062312

Wired NIC 00:13:72:A6:59:E9

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Mar 28, 2007 11:41 AM 
Task reassigned to Brian Smith.
 Add Attachment
Brian Smith Mar 28, 2007 11:41 AM 
the file was locked. Had joe delete the lock 
file. It works just fine now.
 Add Attachment
Kevin Elmore Mar 28, 2007 11:05 AM 
Please call ASAP.
 Add Attachment
Kevin Elmore Mar 28, 2007 11:05 AM 
Causing a work stoppage.
 Add Attachment
Kevin Elmore Mar 28, 2007 11:04 AM 
She said that when she closed the app., all of 
the characters in the file turned to "#" (pound 
signs) and now, when trying to open, machine 
says:"The database has been placed in a state by 
user admin on machine PV60234hardinj that 
prevents it from being opened or locked."
 Add Attachment