Service Request Ticket - # 19967

Service Request Information

CONTACT Name Spring, Lowell   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2007 11:37 AM
Department Emeritus and Retired Faculty and Staff Phone 88337
Location Email springl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060239[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. B3L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:14:F7

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Mar 28, 2007 11:50 AM 
Task reassigned to Brian Smith.
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Brian Smith Mar 28, 2007 11:50 AM 
called and left him a voicemail.  The first time 
you boot up one of these usb keyboard machines it 
can take a while to load the drivers. I also 
reminded him that it should say log into mash.
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Kevin Elmore Mar 28, 2007 11:41 AM 
Reports that no lights (Numlock, Capslock, 
Scrolllock) are on.  Advised him to accountlookup 
to change password.

A non-computer guy...
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