Service Request Ticket - # 19970

Service Request Information

CONTACT Name Alderson, Kathryn L.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 28, 2007 04:11 PM
Department Phone 88441
Location Email aldersk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20051152[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Ultra-Thin Client - NTC-10Z-00
Serial No. 0612YB0040 Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:14:4F:0E:9D:BC

TECHS Submitted by Courtney Carlson Contact ccarlso@wou.edu 88925
Primary Technician Contact morr@wou.edu 88925

Tracking

Entered by Date Memo
Michael Orr
Email

Public
Entered by Date Memo
Michael Orr Mar 28, 2007 05:51 PM 
Task reassigned to Michael Orr.
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Michael Orr Mar 28, 2007 05:51 PM 
Reset the thin client. Taken care of. Closing ticket.
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Courtney Carlson Mar 28, 2007 04:17 PM 
Student was on a webpage that was playing music, 
the computer froze, music kept playing.

Can't shut down. Have tried unplugging power AND 
network. Music still playing. Other machines are 
not experiencing similar problems.

Called in by Emily, Student Worker.
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