Service Request Ticket - # 20003

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 31, 2007 09:03 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20051069[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Inspiron 6400, Duo processor T2400, 2MB Cachem 1,83 GHz, 667 MHz FSB, with 15.4in SXGA+
Serial No. 1JB2V91 Location PDR

CPU Intel Duo Core T2400(2MB/1.83GHz/667MHz)


OS Windows XP Pro Software no MS Office pkg purchased Install StarOffice 8

Wired NIC 00:15:C5:10:4D:2D


Wireless NIC 00:16:CE:45:62:28

TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Kevin Elmore Mar 31, 2007 09:26 AM 
from Heal note:
a Grad student working on a paper had checked out 
a laptop from the WUC info desk.  She could not 
logon due to incorrect info (or possibly info for 
logging into MASH) from the WUC desk person.  She 
had returned the laptop to the WUC desk (this was 
her 3rd machine) for the same reason (inability 
to log on).  After multitudinous possiblilty 
elimination, she came across the fine print on 
the yellow paper that she had gotten from the WUC 
info desk about the username and pswd for loggin 
into the computer itself.  Also, she had a flash 
drive installed upon startup.  The real point of 
this note:  I didn't know how to help her.  She 
ended up figuring out the solution while I did 
moral support duty.
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Kevin Elmore Mar 31, 2007 09:16 AM 
She is the one who figured this out.  Being that 
today is a Saturday during spring break, I went 
ahead and stayed on the phone for much longer 
than the 3 minute limit, putting the student on 
hold and calling TRC(no answer), Library (no 
answer), and WUC info (where she checked the 
computer out, and got a msg. that the center 
opens at 10am).
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Kevin Elmore Mar 31, 2007 09:14 AM 
username: woustudent
pswd: Student!
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Kevin Elmore Mar 31, 2007 09:07 AM 
Grad student, Joanne Sustrick, cannot login to a 
computer that she checked out from the WUC info 
desk.  She's off campus an therefore has no 
access to MASH, so she's trying to logon to the 
computer itself unsuccessfully.
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