Haven't heard back so I'm assuming the fix was
permanent. Unflagging ticket.

Called, left vm asking her to call when she's got
times she'll be in. need to run the 3apr2007
connector that Joe has uploaded to I:\crowej

Anytime this afternoon would be fine, probably 
after 1.

Task reassigned to Michael Orr.

Two possible fixes have not worked. One is to make
sure that any older versions of acrobat reader are
uninstalled. That has been done, problem persists.

The other is to disable the ability of acrobat to
open pdfs in the web browser and to actually force
them to open in adobe itself. This was also
unsuccessful.

I realized I've never typed in the full text of
the error. It is as follows:

Adobe Reader could not open 'DOCUMENT.PDF' because
it is either not a supported file type or because
the file has been damaged (for example, it was
sent as an email attachment and wasn't correctly
decoded).

Called and remoted in. Updated acrobat, did
windows and office updates, made sure she had the
newest java client. Nothing worked.

This looks to be an Outlook related problem. She's
going to email me the file and I'll try to open it
and see if we can figure this out.

User called. She is there today except for 2:15 
to 3:15, same thing tommorrow.

****This is an email****
Hello,
 
I am having trouble opening ILL documents that I 
receive as PDF attachments from Hamersly 
Library.  The problem began last December and I 
contacted UCS about it in January.  The 
difficulty opening the attachments is 
intermittent, but recently has increased.  One 
thing that is odd, is that I can open in the 
documents on my home computer, save them, and e-
mail them back to myself.  I can then open the 
documents that I sent myself.
 
I don't know if this is related, but I'm also 
having problems with Java in Internet Explorer 
and with Macromedia.


 
Thanks,
Peggy Malloy
Teaching Research
88598 
Computer #20050317