Service Request Ticket - # 20047

Service Request Information

CONTACT Name Kosko, Kenneth A.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 03, 2007 08:41 AM
Department The Research Institute Phone 88751
Location Email koskok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20041075[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 8200 - TRI Purchased - TRI# 87321043
Serial No. Location PDR

CPU Unknown


OS Unknown Software

Wired NIC 00:02:B3:BD:89:30

TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact bsmith2@wou.edu 88925

Tracking

Entered by Date Memo
Brian Smith
Email

Public
Entered by Date Memo
Brian Smith Apr 09, 2007 12:25 PM 
this was a bad video card. I switched it out.
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Brian Smith Apr 09, 2007 11:58 AM 
Task reassigned to Brian Smith.
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Joan Guralnick Apr 09, 2007 10:53 AM 
He called and said that his computer won't turn 
on again.  He shut it off after running updates. 
He said that he can't have this happening all of 
the time.
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Brian Smith Apr 03, 2007 09:14 AM 
this is done. I rebooted the machine and it came 
up just fine. He was getting the windows defender 
error and his updates are all done.
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Brian Smith Apr 03, 2007 08:44 AM 
Task reassigned to Brian Smith.
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Jonathan Guillen Apr 03, 2007 08:42 AM 
When he turned on the PC today, he was presented 
with the windows update notification. He selected 
reset, but an error message appeared. He shutdown 
the PC, but it does not turn back on.
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