Service Request Ticket

Service Request Information

CONTACT	Name	Seabright, Mark	Date	Apr 03, 2007 08:49 AM
	Department	Business/Economics Division	Phone	88359
	Location		Email	seabrim@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040547 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5 20in 1.8GHz Superdrive #Z095
	Serial No.	W8502222PNZ	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office 2004 Pro from P0050866
	Wired NIC	00:11:24:6F:7A:A4

TECHS	Submitted by	Jonathan Guillen	Contact	jguille@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	May 08, 2007 05:15 PM	Upgraded to 10.4 and everything seems to be working fine. Closing ticket and letting it go.	Add Attachment
Michael Orr	Apr 09, 2007 04:09 PM	This ticket is being closed and flagged because it is a problem being caused by an older version of the OS. The most likely fix will be to upgrade the OS of the computer. When that occurs I will unflag this ticket.	Add Attachment
Michael Orr	Apr 09, 2007 04:09 PM	Task reassigned to Michael Orr.	Add Attachment
Courtney Wehner	Apr 05, 2007 04:40 PM	He called back and said his operating system is OSX 10.3.9 He had this problem starting before spring break.	Add Attachment
Michael Orr	Apr 05, 2007 02:26 PM	Called and left a vm telling him what's going on with the network setup issues.	Add Attachment
Brian Smith	Apr 03, 2007 03:33 PM	This is a mac	Add Attachment
Skyler Gregory	Apr 03, 2007 11:27 AM	He said he is busy but we can go in and create a new user on his computer when he isn't there. We need to see if this problem is user specific or a problem with the computer. He didn't say when he would be out of the office, but, after today, he won't be in again until Thursday.	Add Attachment
Skyler Gregory	Apr 03, 2007 09:22 AM	He gets an error when copying files from his computer to the server. The error code is -51.	Add Attachment
Jonathan Guillen	Apr 03, 2007 08:49 AM	The file is copied however, and seems to be fine.	Add Attachment