Service Request Ticket

Service Request Information

CONTACT	Name	Hill, Kathy	Date	Apr 03, 2007 01:10 PM
	Department	College of Liberal Arts and Sciences	Phone	88271
	Location		Email	hillk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050982 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag	BQ9WB91	Description	Inspiron 700m Pentium M, 2GHz, 400MHz, 12.1in WXGA
	Serial No.	BQ9WB91	Location	ITC 207 Storage (was S. Scheck/LAS Staff Laptop)
	CPU	Pentium M 2.0 GHz
	OS		Software	MS Office Pro 2003 from P0056071
	Wired NIC	00:12:3F:6B:3B:50
	Wireless NIC	00:16:6F:30:BF:12

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Apr 03, 2007 03:12 PM	I got it to work. But Bradford still seems like voodoo magic.	Add Attachment
Brian Smith	Apr 03, 2007 03:02 PM	Task reassigned to Brian Smith.	Add Attachment
Courtney Wehner	Apr 03, 2007 01:14 PM	Called and left a VM for the techs.	Add Attachment
Courtney Wehner	Apr 03, 2007 01:12 PM	This is for hte Dean and that is why I put the priority to High. The laptop is located in her office. All the screen said is that it is in quarentine.	Add Attachment