flagged for quick retrieval

delivered the machine. she asked to keep the
ticket open since she "needed time to look" to
make sure every thing was working...

OH. it is located on the little hutch under the 
outbox area, the monitor is not included with 
this task.

Task reassigned to Brian Smith.

She's got all her windows and office updates
installed, the machine is set to system managed
pagefile, it has 1.25GB of memory etc. No idea why
this is running slowly on Access. It may be in our
best interest to just reghost this thing.

I called her and she is having problems with her
computer running so slow that it takes a few
minutes for access to be usable after it is
opened. One option may be to ghost it and that
could help with speed. She has 1.25 GB of RAM so
that is definitely not an issue. She will be here
until 12 and then back around 2 till 5 today.

So Vicky couldn't figure out when the file wasn't
corrupted. She said that even if we could roll it
back, she would have to verify everything again
anyway so she said she would just start over. I
told her that she should backup the files in
different folders and to do this often. She also
said that she could save it onto a flash drive
every now and then too. This is the best we can do
short of getting her a new computer. I'm closing
the ticket but leaving it flagged in case it
happens again soon.

I went over and did an office repair. I also 
answered a few questions they had and checked the 
memory allocation and checked to see if any 
language packs are installed (they weren't).  The 
student that uses the file will be in at 8:00AM 
on Thursday. Joe asked that I assign this to you 
to get a restore date.

Kelly called back to check the status of this. 
She said it started being really slow this 
morning. It has been acting up on and off for 
about a year, but hasn't been really bad until 
about a month ago.

SHe has Office 2003

I sent her an email telling her that I cleaned her
computer up and I sent her the "solution" I found
on exchange. I tried a few of the steps it listed,
but it did nothing. I don't think I can fix a
corruption after it has been copied and moved so
much, but I could be wrong. 

NOTE: This ticket is actually for Vicky Myers. 

I'm not working again until Monday but the file
that she sent me will be in the I: drive under
sgregor and the web address to the "fix" is
http://www.experts-exchange.com/Microsoft/Development/MS_Access/Q_21619233.html?sfQueryTermInfo=1+access+charact+chines+microsoft

As far as I can tell, this is a result of
corruption and there is no way to know what is
causing the corruption. I have run ccleaner as
well as ad-aware on her computer (unrelated: I
also updated her computer name to ED20755VMEYERS0)

Hopefully these steps can help prevent future
corruption. The website can supposedly help with
files that are already corrupted although, looking
at the steps, I can't see how they would actually
help. I already tried the compact and repair and
that did nothing.

Task reassigned to Skyler Gregory.

She called back and said that this is happening 
again. She is hoping that someone can come over 
now while it is happening. SHe is in ED 202 and 
will be till 5:15p.

She can change back to English but it always 
resets to Chinese.