Service Request Ticket - # 20083

Service Request Information

CONTACT Name Endres, Carla   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2007 09:40 AM
Department Phone 88348
Location Email endresc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060235[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 81L9VB1 Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 81L9VB1 Location ITC 007 Storage

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:C4


TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact crowej@wou.edu 88955

Tracking

Entered by Date Memo
Joe Crowe
Email

Public

Entered by Date Memo
Michael Orr Apr 06, 2007 03:07 PM
****This is an email****

We've added the printers in 124 and 114 to your
login script. If you log out and back in you
should see them listed. No matter what computer
you log onto you should now see those two printers
listed in your available printers. The names will
be ns-darwin and ns-ns114. Don't forget to set
your default printer to whichever you want to
print to most often.

If you have any questions or concerns about this
ticket please call us at 88925 or email us at
ucshelpdesk@wou.edu. Please include your ticket
number of 20083. Given that these printers have
been added I'll go ahead and close the ticket, but
if you have any issues please feel free to contact
us and request to have it reopened.

Thank you,

Mike Orr
UCS Tech
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Michael Orr Apr 06, 2007 03:07 PM
****This is an email****


 Yes, NS 114.  I really need access to NS 124
soon.  I cannot print anything.  Please feel free
to enter my office to connect.  Thank you, Carla
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Michael Orr Apr 04, 2007 04:16 PM
****This is an email****

Professor Endres,

This is Mike from UCS. I came by today to add the
two printers you requested and I just had one
question for clarification. You asked us to add a
printer in NS 116 but NS 116 is the chemistry lab
and I couldn't find a printer in the room. Did you
mean NS 114? If not please let us know which
printer you wanted added. If there _is_ a printer
in 116 and I somehow missed it please let us know
where it is so we can send a tech over to print of
a configuration sheet and get these printers added
to your system.

If you have any questions or info regarding this
ticket please feel free to call us at 88925 or
email us at ucshelpdesk@wou.edu. Please be sure to
include the ticket number of 20083 in your
correspondence.

Thank you,

Mike Orr
UCS Tech
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Michael Orr Apr 04, 2007 04:13 PM
Task reassigned to Joe Crowe.
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Michael Orr Apr 04, 2007 04:13 PM
Joe, neither of these printers seems to be on
Radar. I've given you the network config pages of
each printers so they can be added to Radar and
then to her login script.
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Michael Orr Apr 04, 2007 04:10 PM
NS 124 has a printer, but NS 116 is a lab but has
no printer in it. I think she meant NS 114 which
is also a lab but does have a printer. I'll email
her to make certain.

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Michael Orr Apr 04, 2007 03:47 PM
She's not in, but I'm going to see if the dept
secretary can get me in. If the printers she needs
are on Radar I'll add them. Otherwise I'll assign
this to Joe so he can add them to Radar and then
to her login profile.
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Michael Orr Apr 04, 2007 03:46 PM
Task reassigned to Michael Orr.
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Brian Smith Apr 04, 2007 02:47 PM
I called on this task earlier but did not leave a 
message. I was also going to talk to her about 
the netscape thing as well. I did not get ahold 
of her and since brian had already called today I 
did not leave a message.
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Christian Mendez Apr 04, 2007 02:45 PM
She called back saying that she will leave a 
sticky note on the desktop about which printers 
she needs.

Also, she said that the tech can come out anytime 
tomorrow even though she will not be in.
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Audrey Macken Apr 04, 2007 11:47 AM
She is in until 1, then 2 to 3.
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Brian Witt Apr 04, 2007 10:20 AM
Left a VM requesting a convenient time to add the
printers.
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Audrey Macken Apr 04, 2007 09:41 AM
She would like to be hooked up to the printers in 
NS 124 and 116. They were not put on her new 
computer.
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