Service Request Ticket - # 20106

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 04, 2007 01:51 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060460[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Sun Ray 2 Thin Client #NTC-10Z-00
Serial No. 0639YB0A50 Location PDR

CPU Unknown


OS Unknown Software MS Office Pro Plus 2007 installed as Office Pro 2003 from P0059792

Wired NIC 00:14:4F:57:AA:77

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact clubdubdub@hotmail.com 88925

Tracking

Entered by Date Memo
Audrey Macken
Email

Public
Entered by Date Memo
Audrey Macken Apr 04, 2007 01:58 PM 
It started working.
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Audrey Macken Apr 04, 2007 01:58 PM 
Task reassigned to Audrey Macken.
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Audrey Macken Apr 04, 2007 01:55 PM 
Alyssa Indra is trying to access the printer from 
terminal server 3, but gets a message saying 
Mallard is busy with terminal server 8. She also 
can't set Mallard as the default printer. This is 
the printer she normally uses over there, and has 
not encountered any problems before. She can 
stick around for a little while, or Cara may be 
back later in the week.
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