Service Request Ticket - # 20134

Service Request Ticket - # 20134

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Service Request Information

CONTACT	Name	Rainwater, Lynne	Date	Apr 05, 2007 03:09 PM
	Department	Creative Arts/Art	Phone	88326
	Location		Email	rainwatl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20031411 (opens in a new window)	Bldg/Room	ITC 207
	Service Tag		Description	Power Mac G5 Dual 1.8GHz
	Serial No.	G84256VVQPQ	Location	Storage (was Rebecca Twist-Schweitzer )
	CPU	G5-Dual 1.8GHz
	OS		Software	Adobe CS3 Web Premium MAC from P0063081(installed as v.CS2 Fall 2007)
	Wired NIC	00:0A:95:C1:EE:B6

TECHS	Submitted by	Courtney Wehner	Contact	cwehner05@wou.edu	88925
	Primary Technician		Contact	morr@wou.edu	88925

Tracking

Entered by	Date	Memo
Michael Orr			Email Public
Entered by	Date	Memo
Michael Orr	May 10, 2007 02:51 PM	We haven't heard from this user about this issue in over a week. I'm going to unflag the ticket.	Add Attachment
Michael Orr	May 02, 2007 04:26 PM	**This is an email** Unfortunately there's no real way to convert multiple files at once. You're going to have to go through them one at a time and "Save As..." into a Word format. However, for new files that you create you can do this in the first place and no conversion will be necessary. As far as transferring the files from your home machine to your work machine after they're converted a USB thumb drive would most likely be the easiest way to transport large numbers of files from one machine to the other. These thumb drives are for sale in the bookstore for a fairly good price. If you have a significant number of documents then something around 512MB would most likely be the size you're looking for. I hope that I understood your question. If I misunderstood or you need additional information or explanation please feel free to contact me or call the help desk with your questions. Mike Orr UCS Tech	Add Attachment
Michael Orr	May 02, 2007 04:25 PM	Pasted. the wrong draft of that email. The finished version is in the following note.	Add Attachment
Michael Orr	May 02, 2007 04:24 PM	**This is an email** Unfortunately there's no real way to convert multiple files at once. You're going to have to go through them one at a time and "Save As..." into a Word format. However, for new files that you create you can do this in the first place and no conversion will be necessary. I hope that I understood your question. If I misunderstood or you need additional information or explanation please feel free to contact me or call the help desk with your questions. Mike Orr UCS Tech	Add Attachment
Michael Orr	May 02, 2007 04:17 PM	**This is an email** Thank you, Mike, for your help and your prompt reply. I've dropped the ball on this, but again I must face this and try for a solution. In fact, what you suggested does indeed work - that is, to change one document at a time so that it works on my campus computer. But what I really want to do is transfer several files (with many documents) over in this same manner. I am hoping that you can either tell me or show me how to accomplish this. Would it work for me to make copies or alias' (I don't know the difference - so please let me know if one is better than the other in what I'm trying to get accomplished here) of these files and burn them onto a disc here at home. Then download that disc onto my desktop at school. Then, can you show or tell me how to switch those files over at that time. Or, can I change them all at once here at home before I put them on a disc? Obviously, I need your help. Hope my questions are clear. Also, I have a 'rural' line at home and cannot receive, or send anything out, anything of much heft. It shuts down the connection and nothing gets sent or gets received. That's why I am thinking 'disc'. Thanks, and hopefully awaiting your expertise. Lynne Rainwater	Add Attachment
Michael Orr	Apr 05, 2007 04:54 PM	Task reassigned to Michael Orr.	Add Attachment
Michael Orr	Apr 05, 2007 04:53 PM	**This is an email** Lynne Rainwater, Hi, this is Mike from Computing Services. I'm emailing you regarding your issue with using Apple Work 6 on your home machine and trying to bring the files to work here on campus on your PC. When you save a document in Apple Work you can choose to "save as" and then at the bottom of the window you can select from a drop-down menu different file types to save as. One of the options is "Word 97, 2000, xp, 2003" or something similar. If you choose this option and then save the file to disk you should be able to open that file using Microsoft Word on your work computer here on Campus. If this doesn't work for you or you have further questions please call us at 88925 or email us at ucshelpdesk@wou.edu. Mike Orr UCS Tech	Add Attachment
Michael Orr	Apr 05, 2007 04:50 PM	In Apple Works you can save as... and save it as a word document. I'm going to email her with this info and then close the ticket.	Add Attachment
Courtney Wehner	Apr 05, 2007 03:11 PM	Tuesday and Thursday 3-4p she is in her office. She shares this office and is hoping that whatever adjustments need to be made will not affect the other two people who share the computer. She said that she just needs to know how to open the saved info on her PC in her office.	Add Attachment