Service Request Ticket - # 20140

Service Request Information

CONTACT Name Wheeler, Christopher   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2007 09:05 AM
Department Advancement & Foundation Phone 88134
Location Email wheelerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030715[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 2WC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:20:C1

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 10, 2007 04:58 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Apr 10, 2007 04:58 PM 
Faye reset his password and got him going. Closing
the task.
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Brad Dougherty Apr 09, 2007 03:36 PM 
I called Christopher to see if he had gotten his
problem resolved but he was not there. He will be
back tomorrow.
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Michael Orr Apr 06, 2007 03:34 PM 
Called Faye Whitenack at 88172 and left vm asking
if she needed any info from us for this. Gave her
Christopher's name. There isn't really anything we
can do for this ticket besides facilitate
communication between the banner team and Christopher.
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Brian Witt Apr 06, 2007 01:01 PM 
Called to get some specifics.  He says that he has
not used banner for six or seven months and is
trying to gain access using his old login info,
which banner says is incorrect.
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Audrey Macken Apr 06, 2007 09:08 AM 
He is getting a message saying 'Invalid 
username/password' when trying to access banner.
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