Service Request Ticket

Service Request Information

CONTACT	Name	Keller, Linda	Date	Apr 06, 2007 09:48 AM
	Department	Deaf Studies and Professional Studies	Phone	88746
	Location		Email	kellerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040692 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 Pentium 4, 3.2HGz1M, 800FSB
	Serial No.	7CS8Z61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office PRO 2003 from P0051751
	Wired NIC	00:11:43:BA:F3:0E

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact		88925

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Brian Witt	Apr 06, 2007 03:57 PM	Ghosted the machine. It is now located in ED 233. Inventory is updated. Closing task.	Add Attachment
Michael Orr	Apr 06, 2007 03:28 PM	Task reassigned to Brian Witt.	Add Attachment
Brian Witt	Apr 06, 2007 03:06 PM	Pulled the OptiPlex and took it to UCS to ghost. I will update the inventory when I find out what room it is going in.	Add Attachment
Brian Witt	Apr 06, 2007 01:20 PM	Called again - she just wants the computer set up so she can see what is on the local drive.	Add Attachment
Courtney Wehner	Apr 06, 2007 01:14 PM	I called and told the techs.	Add Attachment
Courtney Wehner	Apr 06, 2007 01:12 PM	She is there now but it does not need to be setup to the network. It is not for internet access. It needs to be set up to the C: she thought. They are not hooking up to the phone system.	Add Attachment
Brian Witt	Apr 06, 2007 12:55 PM	Left her a VM asking when a tech could come by and set that up.	Add Attachment
Audrey Macken	Apr 06, 2007 09:49 AM	The computer is not set up, but is in the room. She will call back with a wou#.	Add Attachment