Service Request Ticket

Service Request Information

CONTACT	Name	Barry, Angie	Date	Apr 09, 2007 11:13 AM
	Department	Campus Public Safety	Phone	88481
	Location		Email	barrya@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20050957 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Inspiron 700m, Pentium M, 2GHz,400MHz FSB, 12.1-in WXGA
	Serial No.	27GBX81	Location	PDR
	CPU	Pentium M 2.0 GHz
	OS	Unknown	Software
	Wired NIC	00:12:3F:6A:03:D6
	Wireless NIC	00:13:CE:38:C1:35

TECHS	Submitted by	Audrey Macken	Contact	clubdubdub@hotmail.com	88925
	Primary Technician		Contact	bsmith2@wou.edu	88925

Entered by	Date	Memo
Brian Smith			Email Public
Entered by	Date	Memo
Brian Smith	Apr 16, 2007 01:50 PM	this is done. I changed the passwd	Add Attachment
Brian Smith	Apr 16, 2007 11:07 AM	going to take a look.	Add Attachment
Brian Smith	Apr 16, 2007 11:07 AM	Task reassigned to Brian Smith.	Add Attachment
Audrey Macken	Apr 16, 2007 09:55 AM	This computer is still doing the same thing. It has not worked for her at all since she originally put in this request. The computer is at her desk.	Add Attachment
Brad Dougherty	Apr 11, 2007 02:01 PM	Task reassigned to Brad Dougherty.	Add Attachment
Brad Dougherty	Apr 11, 2007 02:01 PM	Done.	Add Attachment
Audrey Macken	Apr 11, 2007 11:09 AM	She called back again about this. It looks like it wasn't switched from 'completed' to 'pending' last time she called.	Add Attachment
Christian Mendez	Apr 09, 2007 02:31 PM	She called back and said that the password is still expired, same problem.	Add Attachment
Brad Dougherty	Apr 09, 2007 02:03 PM	Set the PW and ran updates.	Add Attachment
Audrey Macken	Apr 09, 2007 01:21 PM	Called to check the status of this, I told her it is still being worked on.	Add Attachment
Brad Dougherty	Apr 09, 2007 12:02 PM	Task reassigned to Brad Dougherty.	Add Attachment
Audrey Macken	Apr 09, 2007 11:13 AM	This is a laptop that students check out. It has a message on it that the password is expired. It is at her desk.	Add Attachment