Service Request Ticket - # 20168

Service Request Information

CONTACT Name Dunkin, Sally   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 09, 2007 02:18 PM
Department Emeritus and Retired Faculty and Staff Phone
Location Email dunkins@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050783[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. B5Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700 upgraded to MS Office Pro Plus 2007 from P0074497, Contribute V3.0 Mac/Win from P0058699 oracle, bi query

Wired NIC 00:12:3F:95:42:2D

TECHS Submitted by Audrey Macken Contact clubdubdub@hotmail.com 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public
Entered by Date Memo
Brad Dougherty Apr 09, 2007 02:48 PM 
Task reassigned to Brad Dougherty.
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Brad Dougherty Apr 09, 2007 02:48 PM 
I updated sophos and ran ccleaner. It seems like
her computer is clean now.
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Audrey Macken Apr 09, 2007 02:20 PM 
'Virus exp/animoo-a detected in a temporary 
internet file on the C drive' is what the message 
says.
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