Service Request Ticket - # 20175

Service Request Information

CONTACT Name Carlson, Jan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2007 08:22 AM
Department Advancement & Foundation Phone 88725
Location Email carlsonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030618[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. 3VC0Y41 Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320, Adobe Creative Suite Prem from P0049555, Dreamweaver MX2004 from P0047671 moved from W#20030381 for use by Micheal Baird 10/2005

Wired NIC 00:0C:F1:E9:F9:DF


TECHS Submitted by Jonathan Guillen Contact jguille@wou.edu 88925
Primary Technician Contact dougherb@wou.edu 88925

Tracking

Entered by Date Memo
Brad Dougherty
Email

Public

Entered by Date Memo
Brad Dougherty Apr 10, 2007 08:41 AM
Task reassigned to Brad Dougherty.
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Brad Dougherty Apr 10, 2007 08:41 AM
I called her and she wasn't able to reproduce the
problem. Closing the task.
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Jonathan Guillen Apr 10, 2007 08:24 AM
Today when she tried to start up Dreamweaver on 
the terminal server, a dialog box popped up 
saying it was installing something, but another 
dialog box indicated that only administrators 
could install components. She has used 
dreamweaver in the past this way without problem. 
I asked her what terminal server she logs into 
but she wasn't sure, so I assume it's just 
ts.wou.edu. User indicated this is of 
the "highest priority" because she needs to have 
a website completed and running for the 
University before she takes three weeks off for 
surgery.
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